Payment Policy

Last Updated: December 2025

1. Accepted Payment Methods

We accept the following payment methods:

• Credit Cards: Visa, Mastercard, American Express
• Debit Cards: UK debit cards
• PayPal
• Bank Transfer (for large orders, contact us)
• Finance Options (available on selected products over £500)

2. Payment Security

• All transactions are processed through secure, PCI-DSS compliant payment gateways
• We use SSL encryption to protect your payment information
• We never store complete credit card details on our servers
• Your payment information is processed directly by our payment partners

3. Payment Processing

• Payment is authorized at the time of order placement
• Your card will be charged upon order confirmation
• For pre-order items, payment may be taken at dispatch
• You will receive an email confirmation once payment is successful

4. Currency

All prices are listed in British Pounds (GBP – £) and include VAT at the current rate of 20% where applicable.

5. Pricing and VAT

• Prices displayed include VAT for UK customers
• VAT registration number available upon request
• VAT invoices are provided for all purchases
• Business customers can request VAT-exclusive pricing

6. Failed Payments

If your payment fails:

• You will be notified immediately
• Your order will be held for 48 hours
• You can update payment information or try an alternative method
• Orders not paid within 48 hours will be automatically cancelled

7. Price Matching

While we strive to offer competitive prices through our direct manufacturer relationships, we do not offer formal price matching. Our prices reflect our commitment to quality service, comprehensive warranty support, and direct manufacturer partnerships.

8. Promotional Codes and Discounts

• Promotional codes must be entered at checkout
• Only one promotional code per order unless specified
• Codes cannot be combined with other offers
• Promotional codes cannot be applied retroactively
• We reserve the right to cancel codes at any time

9. Deposits for Custom Orders

For bespoke or custom installation projects:

• A 30% non-refundable deposit is required
• Balance is due before delivery/installation
• Deposit covers design, planning, and order processing
• Contact support@pp-av.com for custom project inquiries

10. Billing Disputes

If you notice an incorrect charge:

• Contact us immediately at support@pp-av.com
• Provide your order number and details of the discrepancy
• We will investigate and resolve within 5-7 business days

11. Refund Processing Time

Refunds are typically processed:

• Within 14 days of receiving returned items
• To the original payment method
• Credit card refunds may take 5-10 business days to appear
• PayPal refunds typically appear within 3-5 business days